About Us - family care
Our Story
We are an award-winning domiciliary family care company with many years of experience providing people with care and support in their home environments.
We are based in Bury St Edmunds, Suffolk, supporting clients in many of the surrounding areas.
Our friendly, well-trained staff provide a high standard of quality family care and support safely to adults in the community. We build our relationships between you using trust and communication. We started the company with these ethics, and that will never change.
All the people that we support are unique and require specially tailored care. We look after people with a wide range of different needs. Some of our clients have physical disabilities or learning disabilities, providing our golden oldie clients with continued care and support to help them maintain their ongoing independence within their own homes. We have vast experience dealing with people with all kinds of health issues and disabilities. For example, Dementia, Diabetes, Multiple Sclerosis, Motor Neurons, Frail and Elderly, Mental Health, Learning Disabilities, Progressive Supranuclear Palsy, End of Life Stroke and many more.
What We Do
Our main aim is to promote inclusion for all our clients with our ongoing support and assistance to lead a meaningful life by assisting them to become and remain as independent as possible. We also assist our clients with all their general day to day activities when running their own homes, including cleaning, shopping, claiming benefits and paying their utility bills.
Each of our support workers has been fully trained to provide personal care in a way that is discreet and respectful of personal boundaries. Personal care is a broad term used to refer to support individuals with their personal hygiene and dressing and helping to maintain their appearance.

Trusted & Experienced
Our friendly and well-trained staff provide a high standard of quality care safely to adults in the community.
Fully Accredited
We are registered with the Care Quality Commission and accredited with Suffolk County Council.
No Obligation Assessment Service
For an assessment or if you just want to get to know us and find out how we can help you, contact us anytime.
Sense of Wellbeing
We treat all our clients with the dignity and respect that each individual deserves.
Meet Some of Our Staff

Dean Thomas
Managing Director

Wendy Rumball
Administration Manager

Kelly Rice
Registered Manager & Director

Clare Hull
Senior Team Leader
Work with us
Do you have that special ability that we at PNS provide to all our clients. The ability to care and put yourself second to the needs of others. If you do and you see a rewarding position with an award winning local business then we’d love to hear from you. The first step is to complete the attached form and send it to us either by email to admin@pnscare.co.uk or by post to the address at the foot of this page.

What our care clients say
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